PagerDuty
IT incident-management and on-call alerting platform with automatic alert correlation and generative AI (PagerDuty Advance) for summaries and assistance in the incident workflow.
At a Glance
PagerDuty is an AI tool for Localization, search & APIs (category: Development & Code). Free access: Free plan. Documented: 4 plans with prices and limits.
- Category
- Localization, search & APIs
- Paid from
- 25 $ / 21 $ / User/month (monthly/yearly billed) (Professional)
- Free Option
- Free plan
- Plans
- 4
- Sources
- 1 verified source
Category: Development & Code · Localization, search & APIs
Features
PagerDuty is an IT incident-management and on-call alerting platform with automatic alert correlation and generative AI (PagerDuty Advance) for summaries and assistance in the incident workflow.
- Automatic alert correlation reduces alert fatigue for on-call teams
- On-call schedules with configurable escalation policies
- PagerDuty Advance: generative AI for incident summaries and assistance
- Advanced incident workflows with conditions, loops and delays
- Chat integration for Slack and Microsoft Teams
- External status page for transparent customer communication
Prices and plans
| Tier | Price | Period | What you get |
|---|---|---|---|
| Free | free | Month, up to 5 users | Up to 5 users 100 SMS/phone notifications/month 1 on-call schedule, 1 escalation policy 750+ basic integrations |
| Professional | 25 $ / 21 $ | User/month (monthly/yearly billed) | All Free features plus additional on-call schedules and escalation policies Basic chat integration (Slack, Microsoft Teams) External status page (250 subscribers) PagerDuty Advance: 1,000 one-time AI actions SSO support |
| Business | 49 $ / 41 $ | User/month (monthly/yearly billed) | All Professional features plus custom fields (15) and up to 3 incident types Advanced admin features, advanced ITSM integrations Multi-year historical data access External status page (500 subscribers) PagerDuty Advance: 5,000 one-time AI actions |
| Enterprise | contact sales | Upon request | All Business features plus full chat experience with premium Slack actions Advanced incident workflows (conditionals, loops, delays) 10 custom incident roles, up to 100 custom incident types PagerDuty Advance: 20,000 one-time AI actions Bi-directional ServiceNow field sync |
Prices per vendor, excl. taxes/VAT where applicable.
Limits
US vendor with hybrid hosting; no restriction for European customers stated on the pricing page.
Alternatives and similar tools to PagerDuty
FAQ
Is PagerDuty available for free?
Yes. A permanently free plan is published, not a time-limited trial.
Where is the vendor of PagerDuty based?
PagerDuty, Inc. is based in the USA. Regardless of that location, data processing and privacy terms are governed by the vendor's own contract.
How is PagerDuty billed?
US vendor with hybrid hosting. The pricing page names no restriction for European customers.
What plans does PagerDuty offer?
The catalog documents 4 plans with price, billing period, and included features.
Is PagerDuty currently available?
PagerDuty is still active: Leading platform for IT incident management and on-call alerting with four public pricing tiers (Free/Professional/Business/Enterprise). The 'PagerDuty Advance' AI feature provides a fixed one-time 'AI actions' allowance per tier starting at Professional (1,000 in Professional, 5,000 in Business, 20,000 in Enterprise per the pricing page).
How we compare
We compare free access, paid entry, plan limits, features and the listed official sources. Unsourced figures stay marked as not published.
Only confirmed entries appear in the catalog. Prices, plans and limits come from listed official vendor pages. Missing figures stay marked as not published. Search results are ordered by Task match by default; category and task lists are alphabetical. Both can be switched to Free access first; neither is a quality ranking. The vendor page always wins.
Edited and checked by the AI Compare Ninja team
Sources
All details regarding plans, limits, and features are based on official vendor documentation and the primary sources verified below.
- https://www.pagerduty.com/pricing/
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