IT Glue
IT documentation platform for managed service providers (a Kaseya product): stores passwords, network diagrams and configurations in a structured way and auto-generates how-to guides from technicians' actions via the Cooper Copilot AI assistant.
At a Glance
IT Glue is an AI tool for Project management & forms (category: Productivity). Free access: No free plan published. Paid from 29 $ per user per month (Basic). Documented: 3 plans with prices and limits.
- Category
- Project management & forms
- Paid from
- 29 $ per user per month / Month (36-month contract) (Basic)
- Free Option
- No free plan published
- Plans
- 3
- Sources
- 2 verified sources
Category: Productivity · Project management & forms
Features
IT Glue is an IT documentation platform by Kaseya for managed service providers. The platform stores configuration data, passwords, and standard operating procedure documents in a structured manner and connects bidirectionally with PSA/CRM systems.
All paid tiers include password vault, AI features, API access, and SSO. A one-time non-waivable onboarding fee applies at contract start; the minimum term is 36 months.
- IT documentation platform for managed service providers with structured configuration database
- Password vault and single sign-on included in all paid plans
- AI features and API access from Basic plan at 29 USD per user/month on a 36-month term
- Bidirectional PSA/CRM synchronisation from Select plan with 2+ integrations
- Unlimited integrations and 2-way sync on Enterprise plan
- One-time non-waivable onboarding fee; minimum 36-month term
Prices and plans
| Tier | Price | Period | What you get |
|---|---|---|---|
| Basic | 29 $ per user per month | Month (36-month contract) | 5-user minimum 1 integration, one-way sync Vault (password management), SSO, AI features, API access One-time, non-waivable onboarding fee |
| Select | 38 $ per user per month | Month (36-month contract) | 5-user minimum 2 integrations, two-way PSA/CRM sync All Basic features plus expanded capabilities |
| Enterprise | 44 $ per user per month (5+ users); 49-102 $ per user per month with 1-4 users | Month (36-month contract) | Unlimited integrations, two-way PSA/CRM sync All Select features Add-ons extra: Network Glue $453/month, MyGlue $407/month, myITprocess $199/month (10 licenses) or $299/month (30 licenses) |
Prices per vendor, excl. taxes/VAT where applicable.
Alternatives and similar tools to IT Glue
FAQ
Is IT Glue available for free?
No. No free access is published on the vendor's own pages.
Where is the vendor of IT Glue based?
IT Glue is based in Canada. Regardless of that location, data processing and privacy terms are governed by the vendor's own contract.
How much does IT Glue cost?
The cheapest paid plan of IT Glue is Basic at 29 $ per user per month. 3 plans are documented in total, each with its price and limits.
Is IT Glue currently available?
IT Glue is still active. IT Glue is a Kaseya product ('As a Kaseya company, IT Glue is committed to delivering innovative features and functionality.'). IT documentation platform for managed service providers featuring the AI capability Cooper Copilot (Smart SOP Generator), which auto-generates step-by-step SOPs from technicians' actual clicks and inputs.
How we compare
We compare free access, paid entry, plan limits, features and the listed official sources. Unsourced figures stay marked as not published.
Only confirmed entries appear in the catalog. Prices, plans and limits come from listed official vendor pages. Missing figures stay marked as not published. Search results are ordered by Task match by default; category and task lists are alphabetical. Both can be switched to Free access first; neither is a quality ranking. The vendor page always wins.
Edited and checked by the AI Compare Ninja team
Sources
All details regarding plans, limits, and features are based on official vendor documentation and the primary sources verified below.
- https://www.itglue.com/pricing/
- https://www.itglue.com/
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