Salesforce Agentforce

Build customer and employee agents billed by actions, conversations, or users.

Free accessFree plan

Paid fromFlex CreditsStandard and custom actions: 20 credits/action

At a Glance

Salesforce Agentforce is an AI tool for Automation & AI agents (category: Productivity). Free access: Free plan. Paid from $500 (Flex Credits). Documented: 6 plans with prices and limits.

Category: Automation & AI agents
Paid from: $500 / usage based (Flex Credits)
Free Option: Free plan
Plans: 6
Sources: 3 verified sources
Website: salesforce.com (opens in a new tab)

Category: Productivity · Automation & AI agents

Features

Agentforce is Salesforce's AI-agent platform. The current pricing page lists free Foundations, usage-based Flex Credits or Conversations, plus per-user and flat-fee access.

Conversations and Flex Credits are mutually exclusive for an organisation. The pricing page states no general exception for test interactions, so none is claimed here.

Autonomous AI agents for service, sales, marketing, and commerce directly on Salesforce data
Standard Agentforce actions: $2 per active conversation
Own agents can be configured in the Salesforce interface without coding
Existing Salesforce Flows, Einstein models, and external APIs usable as actions
Only productively used conversations are billed, no limit on test message volume
Koa (pilot; general availability winter 2026, U.S. regions): CRM reasoning on NVIDIA Nemotron, no separate $ SKU

Prices and plans

Tier	Price	Period	What you get
Salesforce Foundations	free	Organisation	Agentforce Builder, Prompt Builder, and Agent Script Agentforce Coworker and Vibes
Flex Credits	$500	usage based	Standard and custom actions: 20 credits/action Standard and custom voice actions: 30 credits/action Pre-Purchase, Pre-Commit, and PayGo buying models
Conversations	$2	per conversation	For customer-facing agents Cannot coexist with Flex Credits in the same organisation Usage visible in Digital Wallet
Agentforce User License	$5	user/month	Company-wide employee access Limited Salesforce CRM objects Metered usage; Flex Credits required
Flat Fee Access	$125	user/month	Flat-fee access according to the current pricing page
Help Agent Resolutions	$2	per resolution	Usage-based Help Agent resolution according to the current pricing page

Prices per vendor, excl. taxes/VAT where applicable.

Limits

Flex Credits can be used across actions, prompts, translations, and voice actions. Standard and custom actions consume 20 credits each; voice actions consume 30. Unused Flex Credits do not roll into the next contract term. Koa is Salesforce's first CRM reasoning model for Agentforce, built on NVIDIA Nemotron, in pilot now, general availability expected winter 2026 in U.S. regions. No separate public $ SKU on the announcement.

Alternatives and similar tools to Salesforce Agentforce

Salesforce Agentforce alternatives comparison →

FAQ

Is Salesforce Agentforce available for free?

Yes. A permanently free plan is published, not a time-limited trial.

Where is the vendor of Salesforce Agentforce based?

Salesforce, Inc. is based in the USA. Regardless of that location, data processing and privacy terms are governed by the vendor's own contract.

How is Salesforce Agentforce billed?

Flex Credits can be used across actions, prompts, translations, and voice actions. Standard and custom actions consume 20 credits each, and voice actions consume 30. Unused Flex Credits do not roll into the next contract term.

How much does Salesforce Agentforce cost?

The cheapest paid plan of Salesforce Agentforce is Flex Credits at $500. 6 plans are documented in total, each with its price and limits.

Is Salesforce Agentforce currently available?

Salesforce Agentforce is still active. Foundations, Flex, Conversation, user, and edition offers.

How we compare

We compare free access, paid entry, plan limits, features and the listed official sources. Unsourced figures stay marked as not published.

Only confirmed entries appear in the catalog. Prices, plans and limits come from listed official vendor pages. Missing figures stay marked as not published. Search results are ordered by Task match by default; category and task lists are alphabetical. Both can be switched to Free access first; neither is a quality ranking. The vendor page always wins.

Edited and checked by the AI Compare Ninja team

Sources

All details regarding plans, limits, and features are based on official vendor documentation and the primary sources verified below.

https://www.salesforce.com/agentforce/pricing/
https://www.salesforce.com/en-us/wp-content/uploads/sites/4/assets/pdf/agentforce/Flex-Credits-Rate-Card-02.23.2026.pdf
https://www.salesforce.com/news/stories/koa-reasoning-model/

Visit site (opens in a new tab)

Spotted an outdated figure? Vendor pages change without notice. Report an error