Kustomer AI
Run omnichannel support with AI agents, customer data, and routing in one CX platform.
Active · enterprise only Active CX platform with custom quotes and usage-based premium AI features.
At a Glance
Kustomer AI is an AI tool for Customer service & chat (category: Productivity). Free access: No free plan published. Documented: 2 plans with prices and limits.
- Category
- Customer service & chat
- Paid from
- contact sales / Contract (Kustomer Platform)
- Free Option
- No free plan published
- Plans
- 2
- Sources
- 3 verified sources
Category: Productivity · Customer service & chat
Features
Kustomer AI combines omnichannel service with customer data, routing, and AI help for answers, summaries, and assistance. Many baseline AI features sit in the custom-quoted platform package.
Kustomer does not publish current seat prices. Premium chatbots are billed per successfully automated KIQ Conversation: publicly from $0.75 down to $0.40 by monthly volume.
- Omnichannel support across chat, email, text, and voice in one CX platform
- Generative answers from the knowledge base plus intent detection and routing
- AI summaries, writing help, and translation for agents
- Kustomer Concierge, AI Profiles, and Team Assistant in the platform package
- Premium chatbots billed per successfully automated KIQ Conversation
Prices and plans
| Tier | Price | Period | What you get |
|---|---|---|---|
| Kustomer Platform | contact sales | Contract | Kustomer Concierge, AI Profiles, and Team Assistant included AI summaries, writing enhancement, and translation Omnichannel chat, email, text, and voice API limit of 2,000 requests/minute Voice and WhatsApp are pay as you go |
| KIQ Premium Assistants | $0.75 | KIQ Conversation | Generative answers from a public knowledge base End-to-end support workflows Intent detection and routing Billing per KIQ Conversation not transferred to an agent Progressive tiers from $0.75 down to $0.40 per conversation by monthly volume |
Prices per vendor, excl. taxes/VAT where applicable.
Limits
Current official material does not publish fixed seat prices for the Kustomer platform; the vendor provides custom quotes. Lite routing bots are included in paid platform contracts. Enterprise and Ultimate receive unlimited Lite routing bots. Premium Assistants bill per KIQ Conversation on a published scale. The first 500 KIQ Conversations cost $0.75 each. From 501 through 2,500 the rate is $0.70. Up to 10,000 the rate is $0.65. Up to 25,000 the rate is $0.60. Up to 50,000 the rate is $0.55. Up to 100,000 the rate is $0.50. Up to 250,000 the rate is $0.45. Above that the rate is $0.40. A KIQ Conversation counts when it is not transferred to an agent and the customer starts no other conversation for 24 hours. Translation can be billed separately by usage.
Alternatives and similar tools to Kustomer AI
FAQ
Is Kustomer AI available for free?
No. No free access is published on the vendor's own pages. No public free plan. Lite bots are only available inside a paid platform contract.
Where is the vendor of Kustomer AI based?
Kustomer, LLC (formerly Kustomer, Inc.) is based in the USA. Regardless of that location, data processing and privacy terms are governed by the vendor's own contract.
How is Kustomer AI billed?
Kustomer publishes no flat prices for the platform itself but offers an ROI calculator and contact sales. The KIQ rate is publicly visible: from $0.75 per KIQ conversation, progressively falling to $0.40. There is no currency switch; all amounts are in US dollars.
What plans does Kustomer AI offer?
The catalog documents 2 plans with price, billing period, and included features.
Is Kustomer AI currently available?
Yes, Kustomer AI is active, but accessible to enterprise customers only: CX platform with custom quotes and usage-based premium AI features.
How we compare
We compare free access, paid entry, plan limits, features and the listed official sources. Unsourced figures stay marked as not published.
Only confirmed entries appear in the catalog. Prices, plans and limits come from listed official vendor pages. Missing figures stay marked as not published. Search results are ordered by Task match by default; category and task lists are alphabetical. Both can be switched to Free access first; neither is a quality ranking. The vendor page always wins.
Edited and checked by the AI Compare Ninja team
Sources
All details regarding plans, limits, and features are based on official vendor documentation and the primary sources verified below.
- https://www.kustomer.com/pricing/
- https://help.kustomer.com/en_us/kiq-conversations-BJ3WBJwn5
- https://www.kustomer.com/legal/usage-based-terms/
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