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AI Tools for Customer service & chat Compared

25 AI tools for Customer service & chat, part of the Productivity category, with prices, limits and sources.

View all tools in Productivity

More topics in Productivity

Assistants & workspaces 100Email assistants 2Meetings, notes & planning 15Research & knowledge work 12Science & research 12Education & learning 12Sales & CRM 21Automation & AI agents 28Data analysis & BI 18Legal & contracts 4Project management & forms 23Data pipelines & reporting 5Website & presentation builders 4Marketing automation & CRM 3

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Ada AI

Customer service & chat

Automate enterprise customer service across messaging, email, voice, and social with one shared AI agent.

Free accessNo free plan publishedNo public free plan or quantified trial.
Paid fromAda ACX Platform · contact salesVoice, email, chat, SMS, and social per contract
  • Autonomous AI agent for enterprise customer service across voice, email, chat, SMS, and social
  • Playbooks connect answers to multi-step business processes

Details Visit site (opens in a new tab)

Chatbase

Customer service & chat

Build AI agents for customer support, sales and user engagement with a dedicated knowledge base.

Free accessFree plan50 message credits per month, 1 member, 0 AI actions per agent, and 1 MB of training content.
Paid fromHobby · 32 USD700 message credits/month; 2 members; 5 AI actions/agent; 10 MB training content
  • Credit consumption per response depends on AI model
  • 50 message credits/month; 1 member; 0 AI actions/agent; 1 MB training content

Details Visit site (opens in a new tab)

Crisp

Customer service & chat

French customer messaging platform with live chat, AI chatbot and helpdesk; EU-hosted with a permanently free plan for 2 agents.

Free accessFree plan
Paid fromMini · $454 agents
  • Live chat, AI chatbot, and helpdesk in one customer messaging platform
  • Website chat, shared inbox, and mobile apps

Details Visit site (opens in a new tab)

Freshworks Freddy AI

Customer service & chat

Automate support with an AI Agent and assist human agents with Copilot.

Free accessFree trial14-day Freshdesk trial. 500 AI Agent sessions on paid plans are one-time only.
Paid fromFreshdesk Growth · 19 $ per agent per month billed annually500 one-time Freddy AI Agent sessions
  • AI Agents automate customer requests in helpdesk and chat
  • Copilot drafts replies, improves tone and summarises tickets

Details Visit site (opens in a new tab)

Frigade

Customer service & chat

In-product AI assistant and API that learns a SaaS product by using it.

Free accessFree trial
Paid fromGrowth · $1,0002 agents
  • Live demo with no commitment

Details Visit site (opens in a new tab)

Gorgias AI

Customer service & chat

Automate e-commerce support through a helpdesk and outcome-priced AI Agent.

Free accessFree trial7-day trial with all features and no payment details. No permanent free tier.
Paid fromStarter · $4050 helpdesk tickets/month
  • AI agent automatically resolves customer requests about order status, returns, discounts, and recommendations
  • Only fully AI-resolved interactions generate an automation fee

Details Visit site Ad · affiliate link. Affiliate link: we may receive a commission if you subscribe. (opens in a new tab)*Affiliate link

HiJiffy

Customer service & chat

AI chatbot platform 'Aplysia' for hotels that automates guest communication across the website, WhatsApp and other channels, including booking support and digital check-in.

Free accessNo free plan published
Paid fromBasic · 99 €Limited to 25 standard FAQ topics
  • Aplysia AI chatbot automates guest communication via website and WhatsApp
  • Booking support and digital check-in for hotels

Details Visit site (opens in a new tab)

Intercom Fin

Customer service & chat

Resolve or qualify support conversations and pay per outcome.

Free accessFree trial14 days free, no credit card, including Fin and add-ons.
Paid fromEssential · $29Intercom inbox and Fin access
  • Intercom combines a support inbox with Fin for customer questions, actions, and sales qualification
  • Essential regularly costs USD 29 per seat/month billed annually, plus Fin outcomes. Standard chat/email outcomes USD 0.99, sales qualification USD 10; voice separate.

Details Visit site (opens in a new tab)

Keiki

Customer service & chat

Platform for customer-facing AI agents across messaging channels and APIs.

Free accessnot published
Paid fromKeiki · Not verified for this marketAgents for SMS, iMessage/RCS, WhatsApp, Slack, Telegram, and email
  • Agents for SMS, iMessage/RCS, WhatsApp, Slack, Telegram, and email

Details Visit site (opens in a new tab)

Knocket

Customer service & chat

A contact and live-chat workspace with an AI knowledge agent and human handoff.

Free accessFree plan
Paid fromnot published
  • Bring web and mobile contacts into one inbox
  • Answer questions using your own knowledge base

Details Visit site (opens in a new tab)

Kustomer AI

Active · enterprise only

Customer service & chat

Run omnichannel support with AI agents, customer data, and routing in one CX platform.

Free accessNo free plan publishedNo public free plan. Lite bots are only available inside a paid platform contract.
Paid fromKustomer Platform · contact salesKustomer Concierge, AI Profiles, and Team Assistant included
  • Omnichannel support across chat, email, text, and voice in one CX platform
  • Generative answers from the knowledge base plus intent detection and routing

Details Visit site (opens in a new tab)

Landbot

Customer service & chat

No-code chatbot builder for website and WhatsApp with AI answers grounded in your own knowledge base.

Free accessFree plan
Paid fromStarter · 40 € / 32 €500 chats/month
  • No-code chatbot builder for websites and WhatsApp without programming skills
  • AI answers from own knowledge base or connected documents

Details Visit site (opens in a new tab)

ManyChat

Customer service & chat

Instagram, TikTok, Messenger, and WhatsApp automation with AI.

Free accessFree plan25 active contacts per month, 2 channels and 4 automations. No AI automation on the new Free plan.
Paid fromEssential · $14250 active contacts/month
  • Automation for Instagram, TikTok, Messenger and WhatsApp
  • AI replies to comments and conversations using company knowledge and tone

Details Visit site Ad · affiliate link. Affiliate link: we may receive a commission if you subscribe. (opens in a new tab)*Affiliate link

Respond.io

Customer service & chat

Omnichannel messaging platform that unifies WhatsApp, Instagram, Facebook Messenger, TikTok and other channels in a shared team inbox, with AI assist features for replies and summaries.

Free accessFree trial
Paid fromStarter · 79 $ / 948 $5 users, additional users $12/month
  • WhatsApp, Instagram, Facebook Messenger, TikTok and more in one shared team inbox
  • AI assistant for reply drafts and conversation summaries

Details Visit site (opens in a new tab)

Retell AI

Customer service & chat

Platform for AI voice agents that handle phone calls (appointment booking, lead qualification, customer service), billed per call minute on a pay-as-you-go basis.

Free accessFree trial
Paid fromPay-as-you-go (voice agents) · 0,07-0.31 $$10 free starter credit on sign-up, full platform access with no commitment
  • AI voice agents handle phone calls for bookings, lead qualification, and customer service
  • Billed per call minute on a pay-as-you-go model

Details Visit site (opens in a new tab)

SaleWisely

Customer service & chat

Shared customer service with AI replies, translation and cross-channel workflows.

Free accessnot published
Paid fromnot published
  • Combine customer contacts from chat, social media and email
  • Use knowledge-based AI answers with human takeover

Details Visit site (opens in a new tab)

Sobot

Customer service & chat

AI customer contact across messaging and voice with a shared support workspace.

Free accessFree trial
Paid fromCustom · contact salesDeploy knowledge-grounded agents for text and voice
  • Deploy knowledge-grounded agents for text and voice
  • Connect business systems for customer-service actions

Details Visit site (opens in a new tab)

TalkTG

Customer service & chat

Website live chat that sends visitor messages to Telegram and shows Telegram replies on the site.

Free accessFree plan
Paid fromPro · 9 USD3 websites
  • Paste the script tag, deliver visitor chats to a Telegram bot, and show the replies on the site.
  • Free is 0 USD per month: 1 website, 5000 messages per month, and 7-day history.

Details Visit site (opens in a new tab)

Tettra

Customer service & chat

AI-powered internal knowledge base that automatically answers questions in Slack from company knowledge.

Free accessFree trial
Paid fromScaling · 8 $AI answers (Kai) from the knowledge base
  • AI assistant Kai answers questions directly from the internal knowledge base
  • Slack bot delivers automatic replies in the channel without a context switch

Details Visit site (opens in a new tab)

Tidio

Customer service & chat

Live chat, tickets, flows, and Lyro AI in one support system.

Free accessFree planPermanent free plan with 50 billable conversations and 100 Flows visitors per month plus 10 seats. Only the 50 Lyro AI conversations are a one-time lifetime allowance.
Paid fromStarter · $29 / $24.17100 billable human conversations/month
  • Lyro AI agent answers customer queries from your knowledge base without human escalation
  • Live chat and ticketing in a shared inbox

Details Visit site Ad · affiliate link. Affiliate link: we may receive a commission if you subscribe. (opens in a new tab)*Affiliate link

Trengo

Customer service & chat

Dutch team inbox for customer communication via WhatsApp, email and live chat, with the HelpMate AI agent for reply suggestions and automation.

Free accessFree trialFree for 7 days with no payment details.
Paid fromBoost · 299 EUR / 349 EUR10 users included
  • Unified inbox for WhatsApp, email, and live chat
  • HelpMate AI agent for reply suggestions and automation

Details Visit site (opens in a new tab)

Twilio

Customer service & chat

Cloud communications platform for SMS, voice, WhatsApp and email via API, billed on usage; complemented by separately priced AI products such as Conversation Relay (voice AI agents) and Conversation Intelligence (conversation analysis).

Free accessnot published
Paid fromSMS Germany · 0.112 $ (outbound) / 0.0075 $ (inbound)Mobile number or alphanumeric sender ID (same outbound price)
  • Usage-based API platform for SMS, voice, WhatsApp, and email
  • SMS Germany: mobile number or alphanumeric sender ID, failed message processing $0.001 extra

Details Visit site (opens in a new tab)

Udesk

Customer service & chat

AI customer service with an omnichannel inbox, knowledge base and human handoff.

Free accessFree trial
Paid fromnot published
  • Deploy chat and voice bots using company knowledge
  • Handle tickets and conversations across channels

Details Visit site (opens in a new tab)

YundaDesk

Customer service & chat

AI customer service with a shared inbox, knowledge base and human handoff.

Free accessFree plan
Paid fromStarter · 20 USD10000 AI credits per month
  • Bring messages from multiple channels into one team workspace
  • Control AI answers with company knowledge and handoff rules

Details Visit site (opens in a new tab)

Zendesk

Customer service & chat

Omnichannel support with AI agents and Copilot.

Free accessFree trial14 days of Suite Professional with Copilot.
Paid fromSupport Team · $19 billed annuallyEmail ticketing, routing, and automation
  • Ticketing and service channels by Support/Suite plan
  • AI agents handle suitable requests and support handoffs

Details Visit site (opens in a new tab)

Alphabetical order. This is not a quality ranking.

Comparison criteria

We compare free access, paid entry, plan limits, features and the listed official sources. Unsourced figures stay marked as not published.

Methodology

Only confirmed entries appear in the catalog. Prices, plans and limits come from listed official vendor pages. Missing figures stay marked as not published. Search results are ordered by Task match by default; category and task lists are alphabetical. Both can be switched to Free access first; neither is a quality ranking. The vendor page always wins.

Is this a ranking?

No. Search results are ordered by Task match by default; category and task lists are alphabetical. Both can be switched to Free access first. We do not award stars or a test winner.

What does "free access" mean for the listed tools?

Free access can mean a permanently free plan, a time-limited trial, or a one-off starting credit with no card required. The exact type is stated on each tool's own page.

How many of the listed tools offer free access?

19 of 25 listed tools offer free access - a permanent plan, a trial, or a no-card credit.

How do I see tools with free access first?

Use the “Free access first” toggle above the list to see tools with free access first.