Intercom Fin
Resolve or qualify support conversations and pay per outcome.
At a Glance
Intercom Fin is an AI tool for Customer service & chat (category: Productivity). Free access: Free trial. Paid from $29 (Essential). Documented: 10 plans with prices and limits.
- Category
- Customer service & chat
- Paid from
- $29 / seat/month, billed annually (Essential)
- Free Option
- Free trial
- Plans
- 10
- Sources
- 4 verified sources
Category: Productivity · Customer service & chat
Features
Intercom combines a support inbox with Fin for customer questions, actions, and sales qualification. Fin can act independently or hand off to people and workflows under configured rules. Seat fees, usage-based outcomes, and add-ons are separate cost components.
- Intercom combines a support inbox with Fin for customer questions, actions, and sales qualification
- Essential regularly costs USD 29 per seat/month billed annually, plus Fin outcomes. Standard chat/email outcomes USD 0.99, sales qualification USD 10; voice separate.
- At most one outcome fee per conversation regardless of complexity
- Fin qualifies leads and routes them to the right agent or workflow
- Integrations with Zendesk, Salesforce, and other help desks
- Free 14-day trial with all features, no credit card required
Prices and plans
| Tier | Price | Period | What you get |
|---|---|---|---|
| Free trial | free | 14 days | 14-day free trial No credit card required All features included, plus Fin and add-ons |
| Essential | $29 | seat/month, billed annually | Intercom inbox and Fin access Unlimited live chat, inbound email, and in-app chat Fin use billed separately by outcome |
| Advanced | $85Fin usage and, where applicable, messaging channels cost extra | seat/month, billed annually | Multiple team inboxes and workflow builder 20 Lite seats included |
| Expert | $132Fin usage and, where applicable, messaging channels cost extra | seat/month, billed annually | SSO, SLAs, and multiple brands 50 Lite seats included |
| Fin resolution | $0.99 | Usage | Resolution, procedure handoff, or disqualification At most one outcome fee per conversation No successful outcome means no charge |
| Fin qualification | $10 | Usage | Fin meets configured qualification conditions and routes the lead At most one charge per conversation |
| Fin for external help desk | $0.99From USD 0.99 per outcome. Voice and custom volume agreements are separate. | outcome; contractual minimum commitment | No seat, setup, or platform fee Volume and contract terms through sales Zendesk, Salesforce, and other help desks |
| Pro Add-on | $99Starting price, in addition to the base plan | month | Operator and extra AI tools for customer-service operations |
| Copilot Add-on | $29Fin usage and, where applicable, messaging channels cost extra | agent/month | Inbox AI assistant for support teammates |
| Proactive Support Plus | $99Fin usage and, where applicable, messaging channels cost extra | month | Product tours, checklists, surveys, and campaigns |
Prices per vendor, excl. taxes/VAT where applicable.
Limits
For chat and email with Intercom, resolutions, configured procedure handoffs, and disqualifications cost USD 0.99 per outcome. A successful sales qualification costs USD 10. At most one outcome is charged per conversation, so a configured handoff can be billable even when a person takes over afterwards. Fin Voice and special volume arrangements have their own terms.
Alternatives and similar tools to Intercom Fin
Intercom Fin alternatives comparison →
FAQ
Is Intercom Fin available for free?
Not permanently. What is published is a time-limited free trial. 14 days free, no credit card, including Fin and add-ons.
Where is the vendor of Intercom Fin based?
Intercom, Inc. is based in the USA. Regardless of that location, data processing and privacy terms are governed by the vendor's own contract.
How is Intercom Fin billed?
Essential regularly costs USD 29 per seat per month, billed annually, plus Fin outcomes. Standard chat and email outcomes cost USD 0.99, sales qualification costs USD 10. Voice is billed separately.
How much does Intercom Fin cost?
The cheapest paid plan of Intercom Fin is Essential at $29. 10 plans are documented in total, each with its price and limits.
Is Intercom Fin currently available?
Intercom Fin is still active. Intercom plans and standalone Fin use for existing help desks are available.
How we compare
We compare free access, paid entry, plan limits, features and the listed official sources. Unsourced figures stay marked as not published.
Only confirmed entries appear in the catalog. Prices, plans and limits come from listed official vendor pages. Missing figures stay marked as not published. Search results are ordered by Task match by default; category and task lists are alphabetical. Both can be switched to Free access first; neither is a quality ranking. The vendor page always wins.
Edited and checked by the AI Compare Ninja team
Sources
All details regarding plans, limits, and features are based on official vendor documentation and the primary sources verified below.
- https://www.intercom.com/pricing
- https://www.intercom.com/pricing/calculator
- https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes
- https://www.intercom.com/blog/building-outcome-based-pricing-for-fin-for-sales/
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