Freshworks Freddy AI
Automate support with an AI Agent and assist human agents with Copilot.
At a Glance
Freshworks Freddy AI is an AI tool for Customer service & chat (category: Productivity). Free access: Free trial. Paid from 19 $ per agent per month billed annually (Freshdesk Growth). Documented: 5 plans with prices and limits.
- Category
- Customer service & chat
- Paid from
- 19 $ per agent per month billed annually / agent/month, billed annually (Freshdesk Growth)
- Free Option
- Free trial
- Plans
- 5
- Sources
- 7 verified sources
Category: Productivity · Customer service & chat
Features
Freshworks Freddy AI combines customer-facing AI Agents, Copilot for support staff and Insights for leaders. It sits on a Freshdesk, Freshchat or Freshsales product.
Freshdesk Growth starts at USD 19 per agent per month billed annually. Freddy AI Copilot is charged separately for selected agents and is listed as an add-on for Pro and Enterprise. One-time starter sessions and additional session packs are separate from the agent license.
- AI Agents automate customer requests in helpdesk and chat
- Copilot drafts replies, improves tone and summarises tickets
- Live translation in 60+ languages plus sentiment and resolution suggestions
- Freddy AI Insights for leaders; skill routing and sandbox
- Session model: first 500 sessions one-time, then $49 per 100 sessions
Prices and plans
| Tier | Price | Period | What you get |
|---|---|---|---|
| Freshdesk Growth | 19 $ per agent per month billed annually | agent/month, billed annually | 500 one-time Freddy AI Agent sessions Ticketing, inbox, portal, and knowledge base Additional sessions $49/100 14-day trial without credit card |
| Freshdesk Pro | 55 $ per agent per month billed annually | agent/month, billed annually | 500 one-time sessions Multilingual helpdesk and intelligent routing Optional Copilot $29/agent/month Additional sessions $49/100 |
| Freshdesk Enterprise | 89 $ per agent per month billed annually | agent/month, billed annually | 500 one-time sessions Freddy AI Insights Skill routing, sandbox, and audit logs Optional Copilot $29/agent/month Additional sessions $49/100 |
| Freddy AI Agent session pack | $49 | Billing Cycle | Extra pack with 100 sessions Shared by AI Agents and chatbots All end-user interactions within 24 hours = 1 session Previews consume sessions No rollover |
| Freddy AI Copilot | $29 | agent/month, billed annually | Response drafts, tone enhancement, and summaries Live translation in 60+ languages Sentiment and resolution suggestions Does not need to be purchased for every agent |
Prices per vendor, excl. taxes/VAT where applicable.
Limits
A session includes all interactions between one end user and an AI Agent or chatbot within 24 hours. The first 500 sessions are one-time, not monthly. Builder previews also consume sessions. Purchased packs expire at the end of the billing cycle and are not prorated. Copilot is a separate seat licence and can be assigned only to selected agents.
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FAQ
Is Freshworks Freddy AI available for free?
Not permanently. What is published is a time-limited free trial. 14-day Freshdesk trial. 500 AI Agent sessions on paid plans are one-time only.
Where is the vendor of Freshworks Freddy AI based?
Freshworks Inc. is based in the USA. Regardless of that location, data processing and privacy terms are governed by the vendor's own contract.
How is Freshworks Freddy AI billed?
Growth, Pro and Enterprise receive 500 one-time Freddy sessions. An add-on pack of 100 sessions costs 49 USD in the USD view. Freddy AI Copilot still costs 29 USD per selected agent/month with annual billing and requires a suitable Pro or Enterprise plan. Regional vendor prices are listed separately.
How much does Freshworks Freddy AI cost?
The cheapest paid plan of Freshworks Freddy AI is Freshdesk Growth at 19 $ per agent per month billed annually. 5 plans are documented in total, each with its price and limits.
Is Freshworks Freddy AI currently available?
Freshworks Freddy AI is still active: Freddy AI Agent, Copilot, and Insights products in Freshworks plans.
How we compare
We compare free access, paid entry, plan limits, features and the listed official sources. Unsourced figures stay marked as not published.
Only confirmed entries appear in the catalog. Prices, plans and limits come from listed official vendor pages. Missing figures stay marked as not published. Search results are ordered by Task match by default; category and task lists are alphabetical. Both can be switched to Free access first; neither is a quality ranking. The vendor page always wins.
Edited and checked by the AI Compare Ninja team
Sources
All details regarding plans, limits, and features are based on official vendor documentation and the primary sources verified below.
- https://www.freshworks.com/platform/ai-capability/
- https://www.freshworks.com/freshdesk/pricing/
- https://crmsupport.freshworks.com/support/solutions/articles/50000004664-freddy-ai-agent-and-chatbot-sessions-faqs
- https://crmsupport.freshworks.com/support/solutions/articles/50000011711-introduction-to-ai-agent-studio
- https://www.freshworks.com/es/freshdesk/pricing/
- https://www.freshworks.com/fr/freshdesk/pricing/
- https://www.freshworks.com/freshdesk/omni/pricing/
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