Tidio
Live chat, tickets, flows, and Lyro AI in one support system.
At a Glance
Tidio is an AI tool for Customer service & chat (category: Productivity). Free access: Free plan. Documented: 5 plans with prices and limits.
- Category
- Customer service & chat
- Paid from
- $29 / $24.17 / Month/year (Starter)
- Free Option
- Free plan
- Plans
- 5
- Sources
- 1 verified source
Category: Productivity · Customer service & chat
Features
Tidio combines a helpdesk, live chat, and rule-based flows with the knowledge-based Lyro AI agent. Lyro can run standalone or in front of systems such as Zendesk or Salesforce, resolving requests without human escalation.
Human conversations, Lyro conversations, and flow visitors are counted separately. Regularly renewed AI usage requires a Lyro add-on or higher plan, since the one-time Lyro conversations included in Starter do not refill monthly.
- Lyro AI agent answers customer queries from your knowledge base without human escalation
- Live chat and ticketing in a shared inbox
- Rule-based flows for proactive visitor communication
- Guaranteed 50% Lyro resolution rate available as an option
- Pay-per-resolution model for flexible AI billing
- Managed service with Slack support and custom SLAs on top plans
Prices and plans
| Tier | Price | Period | What you get |
|---|---|---|---|
| Free | free | Month, permanent | 50 billable conversations/month 100 Flows visitors/month 10 seats 50 one-time Lyro AI conversations (lifetime) Limits refresh every 30 days |
| Starter | $29 / $24.17 | Month/year | 100 billable human conversations/month 50 one-time Lyro conversations 100 Flow visitors/month Live chat and ticketing 7-day trial |
| Growth | $59 / $49.17 | Month/year | From 250 billable conversations/month Advanced analytics and permissions Auto assignment, auto reply, and macros 7-day trial |
| Plus | $300 | Month | Custom human and Lyro conversation volumes Priority support and team management AI and human use billed separately |
| Premium | contact sales | Custom | From 3,000 Lyro conversations Guaranteed 50% Lyro resolution rate Pay per resolution Managed service, SSO, and Slack support |
Prices per vendor, excl. taxes/VAT where applicable.
Limits
Tidio meters human billable conversations, Lyro AI conversations, and Flow visitors separately. The free plan is permanent and refreshes 50 billable conversations and 100 Flow visitors every 30 days across 10 seats. Only the 50 starting Lyro conversations are one-time (lifetime); a Lyro or Plus package is required to renew AI allowance every 30 days. More than 2,000 billable conversations, 1,000 Lyro conversations, or 100,000 Flow visitors requires a custom plan.
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FAQ
Is Tidio available for free?
Yes. A permanently free plan is published, not a time-limited trial. Permanent free plan with 50 billable conversations and 100 Flows visitors per month plus 10 seats. Only the 50 Lyro AI conversations are a one-time lifetime allowance.
Where is the vendor of Tidio based?
Tidio LLC is based in the USA. Regardless of that location, data processing and privacy terms are governed by the vendor's own contract.
How is Tidio billed?
The permanent Free plan renews 50 billable conversations and 100 Flows visitors every 30 days. The 50 Lyro AI conversations, by contrast, are a one-time lifetime allowance. Only a paid Lyro allowance renews the AI conversations monthly. Tidio shows USD prices only; for users in Germany, Austria and Switzerland the same dollar amount applies as in the US.
What plans does Tidio offer?
The catalog documents 5 plans with price, billing period, and included features.
Is Tidio currently available?
Tidio is still active. There is an active permanent free plan plus Starter, Growth, Plus, and Premium offers. The Lyro starting allowance is a one-time amount.
How we compare
We compare free access, paid entry, plan limits, features and the listed official sources. Unsourced figures stay marked as not published.
Only confirmed entries appear in the catalog. Prices, plans and limits come from listed official vendor pages. Missing figures stay marked as not published. Search results are ordered by Task match by default; category and task lists are alphabetical. Both can be switched to Free access first; neither is a quality ranking. The vendor page always wins.
Edited and checked by the AI Compare Ninja team
Sources
All details regarding plans, limits, and features are based on official vendor documentation and the primary sources verified below.
- https://www.tidio.com/pricing/
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