Trengo
Dutch team inbox for customer communication via WhatsApp, email and live chat, with the HelpMate AI agent for reply suggestions and automation.
At a Glance
Trengo is an AI tool for Customer service & chat (category: Productivity). Free access: Free trial. Documented: 3 plans with prices and limits.
- Category
- Customer service & chat
- Paid from
- 299 EUR / 349 EUR / Month (yearly/monthly billed) (Boost)
- Free Option
- Free trial
- Plans
- 3
- Sources
- 2 verified sources
Category: Productivity · Customer service & chat
Features
Trengo is a Dutch team inbox for customer communication via WhatsApp, email, and live chat. The HelpMate AI agent provides reply suggestions and automation.
WhatsApp Business application programming interface (API) and a website widget are included; AI Journeys drive automated flows. Conversations are counted in 7-day windows.
- Unified inbox for WhatsApp, email, and live chat
- HelpMate AI agent for reply suggestions and automation
- WhatsApp Business application programming interface (API) and website widget
- AI Journeys for automated conversation flows
- Conversations are counted in 7-day windows
Prices and plans
| Tier | Price | Period | What you get |
|---|---|---|---|
| Boost | 299 EUR / 349 EUR | Month (yearly/monthly billed) | 10 users included 500 conversations/month (or 6,000/year) Unified inbox, WhatsApp Business API, HelpMate AI agent, website widget Extra conversations EUR 18/100 (monthly) or EUR 15/100 (annual) Extra users EUR 30-50 depending on tier |
| Pro | 499 EUR / 599 EUR | Month (yearly/monthly billed) | 20 users included 1,500 conversations/month (or 18,000/year) Adds live-chat support, phone support, access to AI Journeys AI-surcharge conversations EUR 0.30 (monthly) or EUR 0.25 (annual) |
| Enterprise | contact sales | Upon request | Custom user and conversation allowances Dedicated success manager, custom integrations, full developer access |
Prices per vendor, excl. taxes/VAT where applicable.
Limits
Trengo counts conversations in seven-day windows. Additional conversations and users are billed separately; the help centre identifies euro as the billing currency.
Alternatives and similar tools to Trengo
FAQ
Is Trengo available for free?
Not permanently. What is published is a time-limited free trial. Free for 7 days with no payment details.
Where is the vendor of Trengo based?
Trengo is based in the Netherlands. Regardless of that location, data processing and privacy terms are governed by the vendor's own contract.
How is Trengo billed?
Boost and Pro are available monthly or annually. The official help confirms a free 7-day trial without payment details.
What plans does Trengo offer?
The catalog documents 3 plans with price, billing period, and included features.
Is Trengo currently available?
Trengo is still active: Dutch team inbox for customer communication via WhatsApp, email, live chat and more. Three plans per the pricing page: Boost, Pro, Enterprise. Boost includes the 'HelpMate' AI agent, Pro adds 'AI Journeys'.
How we compare
We compare free access, paid entry, plan limits, features and the listed official sources. Unsourced figures stay marked as not published.
Only confirmed entries appear in the catalog. Prices, plans and limits come from listed official vendor pages. Missing figures stay marked as not published. Search results are ordered by Task match by default; category and task lists are alphabetical. Both can be switched to Free access first; neither is a quality ranking. The vendor page always wins.
Edited and checked by the AI Compare Ninja team
Sources
All details regarding plans, limits, and features are based on official vendor documentation and the primary sources verified below.
- https://trengo.com/prices
- https://help.trengo.com/article/your-trengo-plan-and-billing
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