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Zendesk logo

Zendesk

Omnichannel support with AI agents and Copilot.

Free accessFree trial14 days of Suite Professional with Copilot.
Paid fromSupport TeamEmail ticketing, routing, and automation

At a Glance

Zendesk is an AI tool for Customer service & chat (category: Productivity). Free access: Free trial. Documented: 8 plans with prices and limits.

Category
Customer service & chat
Paid from
$19 billed annually / agent/month, billed annually (Support Team)
Free Option
Free trial
Plans
8
Sources
5 verified sources
Website
zendesk.com (opens in a new tab)

Category: Productivity · Customer service & chat

Features

Zendesk combines ticket management and customer service with AI agents and assistance. Support Team starts with email and ticketing; Suite plans add channels and AI tools. Draft replies, routing, automations, and human handoffs depend on the plan and configuration.

Prices and plans

TierPricePeriodWhat you get
Free trialfree14 days onceSuite Professional for 14 days
Copilot included by default during trial
AI features for evaluation
Support Team$19 billed annuallyagent/month, billed annuallyEmail ticketing, routing, and automation
For accounts on Resolution Tiers: USD 2 resolution allowance per agent seat/month
Default allowance capped at USD 5,000 per year; Lite agents excluded
Suite Team$55 billed annuallyagent/month, billed annuallyOmnichannel ticketing, help centre, messaging, and voice
AI agents and Action Builder
For accounts on Resolution Tiers: USD 2 resolution allowance per agent seat/month
Suite ProfessionalNot verified for this marketagent/month, billed annuallyEverything in Suite Team
Admin Copilot, App Builder, and writing tools
For accounts on Resolution Tiers: USD 5 resolution allowance per agent seat/month
Skills routing and IVR
Suite Enterprise + Copilotcontact salesCustomIntelligent Triage, Auto Assist, and voice AI
For accounts on Resolution Tiers: USD 10 resolution allowance per agent seat/month
Sandbox, approval workflows, and custom roles
Copilot add-onNot verified for this marketagent/month, billed annuallyAgent assistance in addition to the base plan
Separate add-on charge
Workforce Engagement Bundle$50agent/month, billed annuallyAdd-on for workforce management and service quality
Contact Center$83agent/month, billed annuallyAdd-on for contact-center capabilities

Prices per vendor, excl. taxes/VAT where applicable.

Limits

Accounts migrated to Resolution Tiers receive a currency allowance, not a fixed count of free resolutions. Support Team and Suite Team receive USD 2, Suite Professional USD 5, and Suite Enterprise USD 10 per agent seat per month, capped at USD 5,000 annually. Only Verified Resolutions consume this allowance; Assisted Escalations and Contained Resolutions do not. Older accounts can keep different billing until migration; overage and possible extra charges are shown in Admin Center.

Alternatives and similar tools to Zendesk

A selection for “Customer service & chat” and curated direct comparisons. Direct comparisons carry the most weight, followed by the shared subcategory and shared tasks. Matching free-access types carry less weight. Ties are resolved consistently. No quality rating.

Freshworks Freddy AIAutomate support with an AI Agent and assist human agents with Copilot.Freshdesk GrowthRetell AIPlatform for AI voice agents that handle phone calls (appointment booking, lead qualification, customer service), billed per call minute on a pay-as-you-go basis.Pay-as-you-go (voice agents)UdeskAI customer service with an omnichannel inbox, knowledge base and human handoff.not publishedFrigadeIn-product AI assistant and API that learns a SaaS product by using it.GrowthSobotAI customer contact across messaging and voice with a shared support workspace.CustomGorgias AIAutomate e-commerce support through a helpdesk and outcome-priced AI Agent.StarterRespond.ioOmnichannel messaging platform that unifies WhatsApp, Instagram, Facebook Messenger, TikTok and other channels in a shared team inbox, with AI assist features for replies and summaries.StarterTrengoDutch team inbox for customer communication via WhatsApp, email and live chat, with the HelpMate AI agent for reply suggestions and automation.Boost

Zendesk alternatives comparison →

FAQ

Is Zendesk available for free?

Not permanently. What is published is a time-limited free trial. 14 days of Suite Professional with Copilot.

Where is the vendor of Zendesk based?

Zendesk, Inc. is based in the USA. Regardless of that location, data processing and privacy terms are governed by the vendor's own contract.

How is Zendesk billed?

Support Team costs from USD 19 per agent per month, billed annually. Suite Team costs from USD 55. Usage charges and optional add-ons depend on the contract.

What plans does Zendesk offer?

The catalog documents 8 plans with price, billing period, and included features.

Is Zendesk currently available?

Zendesk is still active. The Support, Suite, and Enterprise tiers are active, plus a 14-day trial. Since 18 May 2026, the billing model has been migrating to resolution-based tiers.

How we compare

We compare free access, paid entry, plan limits, features and the listed official sources. Unsourced figures stay marked as not published.

Only confirmed entries appear in the catalog. Prices, plans and limits come from listed official vendor pages. Missing figures stay marked as not published. Search results are ordered by Task match by default; category and task lists are alphabetical. Both can be switched to Free access first; neither is a quality ranking. The vendor page always wins.

Edited and checked by the AI Compare Ninja team

Sources

All details regarding plans, limits, and features are based on official vendor documentation and the primary sources verified below.

Visit site (opens in a new tab)

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